Job Details

Job Location Waikiki Sand Villa Hotel - Honolulu, HI ***FRONT OFFICE AGENT***

*We are in search of a vivacious, engaging and customer-focused FRONT OFFICE AGENT.*

**Heres your main responsibility:**

As the front office agent, you will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company standard operating procedures.

**These are what you need to do:**

1. Handle guest registration and room assignments, accommodating special requests whenever possible.

2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.

4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

5. Cancel room reservations according to procedures.

6. Walk customers in a professional and courteous manner according to procedures.

The ideal candidate is a "people-person" and will have open availability as the hotel is a 24-hour operation.

**You may be assigned these:**

* Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell/Valet and Reservationist.

* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

* Perform special projects and other responsibilities as assigned.

* Participate in hotel committees and task force assignments.

Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence.

**Our expectations from you** :

Abide by payroll policies, procedures, Meals and Rest Periods policy and Springboard Rules of Conduct.

Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.

Read and abide by all the regulations and rules of conduct stated in the Springboard Associate Manual

**These are what the job requires:**

***Education:*** High School education or equivalent experience.

***Experience:*** Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

***Skills and Abilities:***

* Ability to operate a computer, calculator, phone, printer

* Must possess a good knowledge of computerized hotel systems i.e. OPERA PMS and other software such as Microsoft Office

* Must be a positive team player

* Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations

* Good written/verbal communication skills

* Must maintain a warm and friendly demeanor

* Maintains composure and objectivity when needed

* Very good telephone and guest relations etiquette and skills

**No. of associates supervised:** None

**Hours Required: Scheduled days and times may vary based on need**

*Interested and qualified candidates, please apply directly at* **www.springboardhospitality.com/careers**

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.

**Explain:** Read reports, verify reservations, work with computers **Explain:** Read reports, verify reservations, work with computers