Job Details

Non-Congregate Shelter Supervisor

  2023-09-24     American Red Cross     275 W Ka'ahumanu Ave, Suite 1031  

By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?


Join us—Where your Career is a Force for Good!

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. 

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.  Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.   

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.  

At the American Red Cross, your uniqueness can shine!   


The Non Congregate Shelter Supervisor supports the delivery of Red Cross services to clients staying at non-congregate shelters. Non-Congregate Shelter Supervisors complete a range of tasks necessary for non-congregate shelter operations and compassionately and professionally interact with clients and hotel operators to ensure their needs are met. Non-Congregate Shelter Supervisors support the day-to-day activities at non-congregate shelter sites which can include reception/registration, feeding support, communicating, and receiving information, coordinating with Shelter Resident Transition Caseworkers and community recovery partners, and other duties as assigned.

This position is located in Kahului, Maui.


WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):    

·         Focuses on maintaining professional daily service delivery and ensure hotel sites are being operated up to American Red Cross Non Congregate Shelter standards. 

·         Complete tasks and duties as assigned by NCS Shelter Site Manager at assigned non-congregate shelter site.

·         Communicates concerns, needs, and other issues to NCS Shelter Site Manager to help address gaps in service delivery.

·         Coordinate with NCS Shelter Site Manager on Client welfare checks, hotel room lock outs, and behavior issues.

·         Support NC Shelter Site Manager in maintaining relationship with hotel management, and participation in planning and execution of hotel consolidation and client transportation.

·         Additional duties may be assigned dependent on assignment.


Standard Schedule:

This is a temporary assignment expected to last 3 months to one year.

Work hours are 12 hours per day 6 days per week.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications): 

Education: Bachelor’s Degree required or equivalent combination of education and experience.

Experience: Minimum 3 years of experience with social services or service/program delivery.

Management experience: 1 year of lead or supervisory experience.

Candidates must be proficient in Microsoft applications and other web based systems.

A valid drivers license is required

Physical requirements may include the ability to sit or stand for long periods and adapt to long, irregular hours, and frequent schedule changes are required.


·         Must be able to provide compassionate care for clients with diverse needs and backgrounds.  

·         Ability to plan feeding and SRT schedule for daily completion of both tasks for all clients.

·         Good organizational and active listening skills.

·         Ability to stay calm in chaotic situations.  

·         Ability to manage and supervise more than 5 workers at a time.



Apply now!  Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life’s emergencies don’t stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

Do not contact this company in solicitation of any product or service.

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