Job Details

Site Director: Hawai'i

  2019-11-22     CIS Abroad     Honolulu  

Position: Site Director, Hawai’i

Company Name & Department: CIS Abroad Onsite 

Location:  Honolulu, Hawai’i

Schedule: 10-15 hours/week; more when students first arrive onsite

During the first 3 weeks of each term: 40 hours/week normal business hours w/occasional evenings

Anticipated Start date: January 1st, 2020

ABOUT US: Who is CIS Abroad, and why do you want to work with us? 

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values--Passion, Fun, Cultural Awareness, Being Helpful, Change & Growth, Teamwork, & Good Ideas--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a historic building smack in the middle of downtown Northampton, MA. We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and IIE’s Generation Study Abroad initiative.


The CIS Abroad Hawai'i Site Director (SD) is a part-time contracted position (roughly 10 - 15 flexible and varying hours per week) responsible for the quality and success of the CIS Abroad programs offered in Hawai'i, listed below. The SD is responsible for overseeing all participants, and assisting with the coordination of all aspects of on-island program operations, including onsite activities. Among the primary responsibilities of the SD are to ensure high levels of program quality, act promptly in emergency and crisis situations, and work effectively with students before and throughout their study abroad experience. This individual has a flexible schedule, and must live within easy access of the programs at Hawai’i Pacific University.  This position works very closely with the Enrollment Coordinator, the International Operations Management Team, and the Custom Programs team (as needed), and reports to the CIS Abroad International Operations Manager located in Northampton, Massachusetts.

CIS Abroad currently offers the following programs in Hawai'i: 

  • Study Abroad Programs: spring, summer, and fall 
  • Internship Programs: summer


--CIS Abroad On-site Branding 

  • Remain a visible CIS Abroad presence
  • Ensure that students connect their ‘Site Director’ to CIS Abroad and that the association is favorable 
  • Promote the CIS Abroad brand in all program operations (i.e. participant orientations, excursions, correspondence with students, etc.)

--Student Support

  • Hold regular “office hours” and connect frequently with students via e-mail and/or social media
  • Arrange an airport pick-up and greet students at the airport, if not arranged by the university
  • Coordinate and deliver the CIS Abroad Orientation for all incoming students and interns
  • Meet with students individually for periodic check-ins
  • Collaborate with CIS Abroad and the host university staff to plan participant services:
    • Housing
    • Social Activities
    • Counseling
    • Medical and Psychological Issues
    • Legal Matters
    • Conflict Transformation
    • Policy Enforcement
  • Communicate current and reliable information concerning health and safety to students/CIS Abroad staff:
    • Risks in the Local Environment
    • Safety and Emergency Campus Protocol
    • Excursion Risks and Dangers
  • Be available as a 24 hour emergency contact when students are onsite
  • Communicate with incoming students:
    • Welcome accepted students and establish one’s self as a point of contact
    • Answer students’ questions in a timely manner
    • Evaluate and address concerns for students with special needs
    • Maintain a virtual presence on CIS Abroad social networking sites 
    • Keep a digital archive of photos and blogs updated on social networking/web sites
    • Prepare students for their study abroad experience by managing expectations

--Coordination of Programs

  • Collaborate with the Hawai'i International Operations Manager to manage onsite program components in accordance with CIS Abroad policies and contracts
  • Assist in the creation of program budgets and program calendars
  • Manage program finances 
  • Communicate frequently with the CIS Abroad International Operations Management Team about any issues onsite
  • Coordinate and implement appropriate activities and other co-curricular programs
  • Plan day and overnight excursions, including helping to coordinate and deliver the CIS Abroad La Vida Local™ series (the cultural enrichment program that includes excursions and other educational activities)
  • Serve as a point of contact for any participant requests for academic exceptions, complaints, appeals, etc.
  • Assist in the writing and editing of program materials such as newsletters, handbooks, program details, pre-departure information
  • Assist with the participant evaluation process
  • Share simple personal recommendations with CIS Abroad program coordinators upon request, including:
    • local points of interest, housing options, dining options, transportation options, and educational opportunities for customized programs
    • program logistics
  • Help coordinate customized programs and site visits upon request, based on availability
    • Organize teaching space
    • Provide logistical support to visiting US study abroad advisors and faculty

Time Commitment:

The Hawai'i Site Director is a part time position (with more intensive commitments during the start of academic semesters, and periodically for short term customized programs), though the SD will be expected to be on call for emergencies. 


  • Bachelor’s Degree
  • 3-4 years of professional work experience, preferably with Hawai'ian/US university students in the field of International Education
  • In-depth knowledge of local culture, history, business practices, languages, and academic environment
  • Strong knowledge of Hawai'i/US university system and the Hawai'i/US student experience
  • Ability to empathize with US participants and to understand their cultural perspectives
  • Solid organizational skills
  • Strong leadership skills and a commitment to customer service
  • Ability to work on a varied schedule
  • Flexibility 


  • Ability to lift or maneuver up to 50 pounds
  • Ability to continuously stand or walk
  • Ability to bend, squat, climb stairs, and lift frequently


The Hawai'i Site Director will be compensated primarily based on enrollment. A list of supplemental benefits follow:


CIS Abroad  training program for new site directors,  educating you in all facets of our organization and field, and providing you with the tools for success in your role as site director (up to 16 paid hours in your first year).

--Professional Development

CIS Abroad Webinars (up to 6 paid hours/year). Bi-Annual Regionally-Based Site Director Conference Attendance.

--Performance Reviews

Regularly held  performance reviews to help maximize our working relationship.

--Communications Plan

Helping you stay connected, we provide up to $200 annually to offset costs associated with mobile phone and/or data plan expenses.

--Passion Project/Company Culture Committee 

Apply for up to 4 hours paid time off to work on a favorite project. Rules apply.

--Performance Bonus

Going above and beyond in the strategic direction of the company may result in a performance bonus of up to $500/year 

SOUNDS GREAT! How do I apply?

  • Submit your cover letter, resume, two professional references, and a short video telling us why you'd be great for this role, via this link:
  • Qualified candidates will be contacted for an interview
  • No phone calls, please


CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our Human Resources department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy:

Do not contact this company in solicitation of any product or service.

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